Cancellation and Return Policy
Cancellation and Return Policy
At PH Beauty Care – Prakruti Herbal, customer satisfaction is our priority. Please carefully review our Cancellation and Return Policy below for all procedures related to order cancellations, product returns, and refunds.
Order Cancellation
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You may cancel your order before it has been shipped. To request cancellation, please contact our support team immediately via the contact form or customer support email.
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Once the order has been dispatched, cancellation is not possible. In such cases, please follow the return process outlined below.
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We reserve the right to cancel any order due to stock unavailability, payment issues, or suspicious activities.
Returns & Refunds
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Customers can request a return within 7 days of receipt of the product, provided the product is unopened, unused, and in its original packaging.
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Returns due to damaged, defective, or incorrect products will be accepted after verification. Photographic evidence may be required.
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To initiate a return, contact our support team with your order details and reason for return. Our team will guide you through the process.
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Once the returned product is received and inspected, a refund will be processed to the original payment method within 7-10 business days.
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Shipping charges for returns due to customer reasons (e.g., change of mind) are borne by the customer. Refunds for such cases will exclude shipping charges.
Non-Returnable Items
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Personalized or customized products
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Products marked as final sale or clearance
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Opened or used products (unless defective or damaged)
Refund Process
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Refunds will be issued using the same payment method used during purchase.
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In case of bank transfers, provide your bank details for the refund process.
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Refunds may be subject to bank processing times and policies.
Shipping & Delivery for Returns
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Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
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We recommend using a traceable courier service for returns.
Exceptions & Discretion
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PH Beauty Care – Prakruti Herbal reserves the right to refuse returns or refunds that do not meet the above conditions or are deemed fraudulent or suspicious.
Contact for Returns and Cancellations
For refund or cancellation requests or any questions regarding this policy, please contact our customer support team at the contact details listed on our website.
This policy ensures clarity and transparency, aligning with consumer protection norms and building customer trust.